Why is it so hard to be 'Christlike' when you're stuck on hold?

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Frustration. Impatience. Irritation.

Last week, Ofcom fined Virgin Media £28 million after customers were repeatedly kept on hold or disconnected when trying to cancel contracts. James 1:19 urges us to be "quick to listen, slow to speak and slow to become angry"—but that's not always easy. Youth pastor Dwaine Morgan joined Esther to explore how faith helps us when we're stuck on hold.

Released on 15 Jul 2026

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